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Client Oriented Real Estate(CORE)

Rand is the home of
CORE
(Client Oriented Real Estate)

Our proprietary customer care solution is called Client Oriented Real Estate (CORE). CORE is about promising you an exceptional service experience, delivering on that promise by executing a meticulously created set of procedures and plans designed to get your home sold, and continuously measuring and improving our performance through a set of feedback tools. It’s unlike any program in the industry, and it’s only at Rand.

The Service Pledge

Our promise to you that we will employ our time-tested approach to real estate that provides you with the maximum benefit from your relationship with Rand.

Service Systems

To ensure that your Rand Experience meets your expectations, we have developed a set of tools and checklists that help to ensure that everything happens exactly the way it should.

Surveys and Communications

Our commitment to quality doesn’t end with your transaction. Our customer feedback platform helps ensure that all your needs have been met. We’re not happy until you are, which is why we send out agent surveys and process questionnaires that let you tell us how our service matched up against your expectations.
Shadow Separator

We developed CORE by studying the customer service philosophies of great companies like Nordstroms, Four Seasons hotels, Starbucks, and Disney, to find common elements that we could incorporate into the real estate industry. We also integrated the lessons gleaned from books like Ken Blanchard’s Raving Fans: A Revolutionary Approach to Customer Service, William Capodagli’s The Disney Way, Robert Spector’s The Nordstrom Way to Customer Service Excellence, Danny Meyer’s Setting the Table, and Atul Gawande’s The Checklist Manifesto.
Mortgages
Hudson United Mortgage is focused on ensuring that your home financing goes smoothly. Work with a coordinated team of professionals who have successfully closed thousands of transactions with the agents at Better Homes and Gardens® Rand Realty.
Insurance
The Hudson Group has a wide variety of insurance services from multiple insurance providers. In addition to your new homeowner’s policy, we offer a wide array of coverage including auto, life and commercial insurance.
Commercial Services
Rand Commercial has more than 30 years experience in our region with expertise in commercial real estate sales, muti-family housing, development marketing, land sales and development, condo conversion and corporate relocation.
Title Services
Hudson Abstract offers title insurance which provides you assurance that the property your are purchasing is clear from any competing claims of ownership. Closing on your home is easier when you work with Hudson Abstract.
Careers
Thinking of a career in real estate? Find out why it’s the career choice of thousands of entrepreneurs with a commitment to success. If you are already an agent, come see why more than 850 local agents make Better Homes and Gardens® Rand Realty their home.
Find An Agent
When you work with a Better Homes and Gardens® Rand Realty agent, you work with an agent trained on our Client Oriented Real Estate systems that ensure that we deliver operational and service excellence to each and every one of our clients.